Utility Billing Customer Service

The City of Modesto provides monthly billing service to approximately 80,000 customers for water, sewer, storm drain and garbage services. The City's water system includes some portions of Ceres, Del Rio, Empire, Grayson, Salida and Turlock.

Garbage services are provided by private companies and are included with the City of Modesto utility bill for most residents.

water-faucet

COVID-19 Utility Billing Assistance Information

We’re here to help!  If you’ve been financially impacted by COVID-19, you’re not alone.  We would like to reassure you that our water and sewer utilities are continuing essential work functions to provide clean and safe tap water during the COVID-19 outbreak. 

If COVID-19 has affected your ability to pay your utility bill, we are here to offer any assistance we can including payment extensions and arrangements based on your individual needs.  

We also encourage you to visit our online pay portal for easy and convenient online payment options.    

Revenue Collections and Compliance (Customer Service)

Contact us at 209-577-5395 to start, stop or transfer service or for billing payment inquiries.

Go Green 

Go green with paperless billing! Paperless button on web portal Simply log in to our Bill Pay Customer Portal and slide the Paperless button to Yes

Auto Pay  

Set up recurring credit card or automatic bank drafts (ACH). Enroll online using our online Bill Pay Customer Portal.

Performance Matters logo
Tell us how we're doing. Your feedback is very important to us. Please take a moment to complete our online survey.